Privacy Policy

Introduction

This Privacy Policy explains how Rocket Air Conditioning LLC ("Rocket Air Conditioning," "we," "us," or "our") collects, uses, and safeguards information when you visit our website at https://www.rocketairconditioning.com, contact us, or use our HVAC services in Las Vegas, Nevada and surrounding areas. By using our site or services, you agree to the practices described here.

Information We Collect

Information you provide. When you fill out a form, request an inspection or quote, complete a quiz on our site, or otherwise contact us, we collect information such as your name, phone number, email address, ZIP code, home ownership status, information about your HVAC system, and any other details you choose to submit.

Automatically collected data. When you use our website we may automatically collect information such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions, using cookies, pixels, and similar tracking technologies.

How We Use Your Information

• To respond to your inquiries and provide requested information
• To schedule, confirm, and follow up on service appointments
• To send appointment reminders, service updates, and account communications
• To send promotional offers and marketing communications where permitted
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms

SMS / Text Messaging

When you provide your phone number and opt in through our website, you consent to receive SMS text messages and phone calls from Rocket Air Conditioning LLC regarding your inquiry, appointment scheduling, service updates, and promotional offers. Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Mobile information will not be shared with third parties for marketing purposes.

For our full messaging program disclosures, see our SMS Terms & Messaging Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies for analytics and advertising, including tools such as Google Analytics and the Meta/Facebook Pixel, to understand how visitors use our site and to deliver relevant advertising. You can control cookies through your browser settings; disabling cookies may affect site functionality.

How We Share Information

We share information only as needed to operate our business, including with:

• Service providers who help us run our business — for example, CRM, scheduling, communications, hosting, and analytics vendors — under confidentiality obligations
• Legal, regulatory, or law-enforcement authorities where required by law, court order, or to protect our rights
• Successors in the event of a merger, acquisition, or sale of assets

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

Children's Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

Rocket Air Conditioning LLC
Las Vegas, Nevada
Phone: (702) 789-3898
Email: contact@rocketairconditioning.com
Website: https://www.rocketairconditioning.com